Shipping policy

Thank you for shopping with VELIER.

We are committed to delivering your order as safely and efficiently as possible.

Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Once processed, your order will be prepared and dispatched.

During high-demand periods, processing times may be slightly extended.

Shipping Time

Estimated delivery time:

7–21 business days

In some cases, delivery may take up to 24 business days depending on destination, customs clearance, and carrier conditions.

Shipping times may vary due to:

VELIER is not responsible for delays caused by shipping carriers or customs authorities.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information (when available).

Please allow a few days for tracking updates to appear in the system.

Shipping Address

Customers are responsible for providing accurate shipping details at checkout.

VELIĚR is not responsible for orders delivered to incorrect addresses provided by the customer.

Lost or Delayed Packages

If your order has not arrived within the estimated timeframe, please contact us at:

support@shopvelier.com

We will investigate and assist you as quickly as possible.

Customs & Duties

International orders may be subject to customs duties or import taxes depending on the destination country. These charges are the responsibility of the customer.